Privacy Policy

Introduction

Empire Platinum ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services or visit our website.

By engaging our services or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms herein, please refrain from using our services or website.

Information We Collect

We collect information that you provide directly to us, as well as certain information collected automatically when you use our website or services.

• Full name, contact details, and billing information
• Preferences, dietary restrictions, travel requirements, and lifestyle details relevant to service delivery
• Communications you send to us via email, phone, or our website contact form
• Booking and reservation details
• IP address, browser type, device identifiers, pages visited, and cookie data

How We Use Your Information

We use the information we collect solely to deliver and improve our services: arrange and fulfill requests, communicate about bookings, process payments, personalize your experience, comply with legal obligations, and protect the safety of our clients and operations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing and Disclosure

We may share your information with trusted third parties strictly on a need-to-know basis, including transportation providers, venue operators, payment processors, and legal advisors. All vendors are contractually required to maintain strict confidentiality. We may also disclose information when required by law or court order.

Data Security

We employ industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to client information is restricted to authorized personnel only.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Client records are typically retained for a minimum of five (5) years following the conclusion of our engagement, in accordance with our legal and accounting obligations.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You may configure your browser to decline cookies; however, doing so may limit certain website functionality. We do not use cookies to collect personally identifiable information without your consent.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. Contact us to exercise these rights. We will respond to all verifiable requests within 30 days.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to active clients via email. Your continued use of our services following any update constitutes your acceptance of the revised policy.